Trusted by Leading Retail & eCommerce Brands
15+ YEAR OF MARTECH CONSULTING EXPERTISE
END-TO-END CRM & CUSTOMER ENGAGEMENT TRANSFORMATIONS
I support mid-market and enterprise retail and eCommerce brands across Australia and New Zealand through complex CRM and MarTech transformation programmes.
I have supported MarTech selection, migration and implementation projects for leading brands including Catch.com.au, Temple & Webster, Pet Circle and Glassons, as well as major retail and eCommerce brands across Europe and Asia-Pacific. From enterprise-scale platform migrations to complex customer engagement rebuilds, my focus is delivering commercially effective CRM ecosystems.
WHY WORK WITH AN INDEPENDENT MARTECH CONSULTANT
MarTech selection and CRM implementation are high-stakes decisions. The wrong platform or poorly executed rollout can cause costly scope creep and create long-term challenges.
As an independent CRM and customer engagement consultant, I provide commercially focused, unbiased guidance - from RFP and platform selection through to implementation, training and adoption. Working directly with executive and marketing teams, I ensure your CRM investment delivers measurable improvements in retention, personalisation and customer lifetime value.
Client Testimonials
CLIENT SUCCESS STORIES
Our Approach
STRUCTURED, COMMERCIALLY-FOCUSED MARTECH DELIVERY
Every CRM and MarTech project is different - but successful transformations follow a structured process. I combine strategic clarity, technical depth and commercial focus to ensure your platform investment delivers measurable impact.
INDEPENDENT
I operate as an independent CRM and MarTech advisor, not exclusively tied to specific tech partners.
Every recommendation is based solely on strategic fit, scalability and commercial return - not reseller incentives. My role is to represent your organisation’s long-term interests.
Our Services
TAILOR-MADE MARTECH ADVICE & IMPLEMENTATION
01
ADVISORY
Strategic CRM guidance to define objectives, align stakeholders and shape the right platform decision.
02
SELECTION
Independent support through vendor shortlisting, RFP design and commercial evaluation.
03
IMPLEMENT-ATION
Structured delivery across migration, integrations, lifecycle design and go-live support.
04
ADOPTION
Training, governance and operating models that embed long-term CRM capability.
Get in Touch
LET'S CHAT
Have questions or a project you need help with? Reach out to us using the form below and I'll be in touch in no time.