Independent CRM & Customer Engagement Platform Consultant

Helping retail and eCommerce brands across Australia and New Zealand select, migrate and implement leading customer engagement platforms and CDPs including Emarsys, Bloomreach, Braze, Lexer, Klaviyo and more.

From RFP to implementation and adoption.

I support brands at every stage of the journey.

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Trusted by Leading Retail & eCommerce Brands

15+ YEAR OF MARTECH CONSULTING EXPERTISE

To play, press and hold the enter key. To stop, release the enter key.

END-TO-END CRM & CUSTOMER ENGAGEMENT TRANSFORMATIONS

I support mid-market and enterprise retail and eCommerce brands across Australia and New Zealand through complex CRM and MarTech transformation projects.

I have supported MarTech selection, migration and implementation projects for leading brands including Catch.com.au, Temple & Webster, Pet Circle and Glassons, as well as major retail and eCommerce brands across Europe and Asia-Pacific. From enterprise-scale platform and data migrations to complex customer engagement rebuilds, my focus is delivering commercially effective CRM ecosystems.

WHY WORK WITH AN INDEPENDENT MARTECH CONSULTANT

MarTech selection and implementation are high-stakes decisions. The wrong platform or poorly executed rollout can cause costly scope creep and create long-term challenges.

As an independent CRM and customer engagement consultant with more than 15 years experience in the industry, I provide commercially focused, unbiased guidance - from RFP and platform selection through to implementation, training and adoption. Working directly with executive, tech and marketing teams, I ensure your CRM investment delivers measurable improvements in retention, personalisation and customer lifetime value.

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Client Testimonials

CLIENT SUCCESS STORIES

Ryan G. - Catch.com.au

"HERE'S A GUY THAT KNOWS HOW TO GET THE RIGHT OUTCOME. I WORKED CLOSELY WITH SEBASTIAN OVER A FEW YEARS, FIRSTLY IMPLEMENTING THEN AUGMENTING EMARSYS, WHICH WAS A REAL CATALYST FOR GROWTH. SEBASTIAN WAS KEY TO THIS SUCCESS"

Emily Smith

Our Approach

STRUCTURED, COMMERCIALLY-FOCUSED MARTECH DELIVERY

Every CRM and MarTech project is different - but successful transformations follow a structured process. I combine strategic clarity, technical depth and commercial focus to ensure your platform investment delivers measurable impact.

INDEPENDENT

I operate as an independent CRM and MarTech advisor, not exclusively tied to specific tech partners.

Every recommendation is based solely on strategic fit, scalability and commercial return - not reseller incentives. My role is to represent your organisation’s long-term interests.

Our Services

TAILOR-MADE MARTECH ADVICE & IMPLEMENTATION

ADVISORY

Strategic CRM guidance to define objectives, align stakeholders and shape the right platform decision.

SELECTION

Independent support through vendor shortlisting, RFP design and commercial evaluation.

IMPLEMENT-ATION

Structured delivery across migration, integrations, lifecycle design and go-live support.

ADOPTION

Training, governance and operating models that embed long-term CRM success and customer retention.

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LET'S CHAT

Have questions or a project you need help with? Reach out to us using the form below and I'll be in touch in no time.